On 12/5/17 from 11:10PM to 11:24PM EST, end users and admins may have seen a 502 or 503 error when loading UserVoice, and seen a brief delay in the delivery of emails.

Business Impact

During the incident, end users or admins would have seen a 502 or 503 error page when loading or interacting with the front or back end of a UserVoice site.

API integrations could also have been affected during the incident.

Root Cause

• We had an issue with our backend server configuration, which caused the outage.

What we are Doing to Prevent This

• We identified the root issue with our backend servers and resolved.
• We also have process in place that if the error occurred again, we would be able to address immediately and prevent any customer facing issues.

We understand this interrupted your ability to do your job, and made it difficult for your end users to leave feedback. We are sorry for the pain points this caused for you and your customers.

If you have any questions, please reach out and let me know!

Claire Talbott

Support Manager claire.talbott@uservoice.com