DNS Failure Causing Site Availability Issues

Incident Report for UserVoice

Resolved

Cloudflare believes a bad router announcement caused massive backend failures on their system. This caused DNS to fail for multiple regions (explicitly North America). The issue has been fully resolved and tested.

Posted Jul 17, 2020 - 21:12 EDT

Monitoring

CloudFlare appears to have restored service, resolving our downstream issues.

Posted Jul 17, 2020 - 17:47 EDT

Identified

Our DNS and DDoS provider, CloudFlare is having a significant issue right now that is impacting our site availability. We are working with them to try and mitigate/resolve the issue.

Posted Jul 17, 2020 - 17:37 EDT

This incident affected: Web Portal (subdomain), Admin Console, UserVoice API, Helpdesk API, Widgets, Email (incoming), Email (delivery), Search, and User Analytics.