Network issues causing degraded performance

Incident Report for UserVoice

Resolved

This incident has been resolved.

Posted Sep 09, 2015 - 11:56 EDT

Monitoring

We've identified the issue. One of our proxy servers failed, but didn't fail over correctly to the back up. This is now fixed. All sites should be up and running without issue now. We are continuing to monitor things. Any out going or incoming emails affected by the outage, will be retried (so no data was lost).

Posted Sep 09, 2015 - 10:51 EDT

Investigating

We're investigating network issues that are giving customers errors when trying to access their UserVoice account. These appear to be intermittent (refreshing the page can help), but we are working to get to the bottom of this as quickly as possible. We will keep you updated!

Posted Sep 09, 2015 - 09:36 EDT