All Systems Operational
Web Portal (subdomain) ? Operational
Admin Console ? Operational
UserVoice API Operational
Helpdesk API Operational
Widgets ? Operational
Email (incoming) Operational
Email (delivery) Operational
Search Operational
User Analytics ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web Portal Uptime (subdomain.uservoice.com)
Fetching
UserVoice API
Fetching
Web Portal Response Time (subdomain.uservoice.com)
Fetching
Marketing Site Uptime (www.uservoice.com)
Fetching
Helpdesk API
Fetching
Past Incidents
Mar 31, 2023

No incidents reported today.

Mar 30, 2023

No incidents reported.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Resolved - The cause was identified and the issue has been resolved.

Issue: The email template configured for these types of notification emails had an error during editing.
Fix: The template has been reverted back to a working version.

Mar 22, 14:26 PDT
Investigating - The following notification emails are affected (Legacy HelpDesk/Ticketing features are not impacted):

- New Comment
- Supporter Message
- Feature Update
- Suggestion AutoResponse
- Public Status Update
- Internal Status Update
- Discovery Account Create
- Validation Account Create
- Validation Invitation
- One:One Comms
- Outreach

The provider we use to send these emails is currently investigating the issue.

Mar 22, 13:39 PDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.