UserVoice Status

All Systems Operational

Web Portal (subdomain) Operational

Admin Console Operational

UserVoice API Operational

Helpdesk API Operational

Widgets Operational

Email (incoming) Operational

Email (delivery) Operational

Search Operational

User Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web Portal Uptime (subdomain.uservoice.com)

Fetching

Web Portal Response Time (subdomain.uservoice.com)

Fetching

Marketing Site Uptime (www.uservoice.com)

Fetching

Helpdesk API

Fetching

UserVoice API

Fetching

Past Incidents

Nov 14, 2018

No incidents reported today.

Nov 13, 2018

503 errors

Resolved - Root cause of issue (an automated firewall rule that was automatically removed incorrectly) has been discovered and fixed. A full post-mortem will be forthcoming.
Nov 13, 15:08 PST

Monitoring - We are seeing the application back up and working again. We are monitoring things closely. Our engineers are still digging into the root cause, and we will keep you updated.

If you use our support tools, incoming emails were delayed, but none were lost, and you will see those tickets being created over the next little bit.
Nov 13, 14:21 PST

Update - We want to keep you all updated while we work to resolve this issue. The application is down, and we are all hands on deck to get this issue resolved and everything back up and working for you and your customers. We will post our next status update by 2:30PM PST.
Nov 13, 14:11 PST

Investigating - We are investigating 503 errors being returned in the UserVoice admin console and on web portals.
Nov 13, 13:44 PST

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

Database Maintenance

Completed - The scheduled maintenance has been completed.
Nov 10, 19:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 18:00 PST

Scheduled - We will be performing database maintenance to give us better failure resiliency. We expect all systems to perform normally during this window. We will be closely monitoring our systems and provide updates if any unexpected occurrences arise.
Nov 9, 05:55 PST

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

500 errors in admin console and web portals

Resolved - This incident has been resolved.
Nov 7, 20:02 PST

Monitoring - The application is available and we are monitoring performance.
Nov 7, 19:56 PST

Update - We are continuing to investigate this issue.
Nov 7, 19:52 PST

Investigating - We are currently investigating unexpected downtime, resulting in 500 errors in the application. Thanks for your patience.
Nov 7, 19:51 PST

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

Database timeouts

Postmortem - Read details
Nov 2, 08:43 PDT

Resolved - This incident has been resolved.
Nov 2, 08:41 PDT

Monitoring - A temporary fix has been implemented and we are monitoring the database cluster
Nov 2, 06:03 PDT

Nov 1, 2018

No incidents reported.

Oct 31, 2018

No incidents reported.