Resolved -
The cause was identified and the issue has been resolved.
Issue: The email template configured for these types of notification emails had an error during editing.
Fix: The template has been reverted back to a working version.
Mar 22, 14:26 PDT
Investigating -
The following notification emails are affected (Legacy HelpDesk/Ticketing features are not impacted):
- New Comment
- Supporter Message
- Feature Update
- Suggestion AutoResponse
- Public Status Update
- Internal Status Update
- Discovery Account Create
- Validation Account Create
- Validation Invitation
- One:One Comms
- Outreach
The provider we use to send these emails is currently investigating the issue.
Mar 22, 13:39 PDT