All Systems Operational
Admin Console ? Operational
Web Portal (subdomain) ? Operational
Widgets ? Operational
Email (incoming) Operational
Email (delivery) Operational
API v1 Operational
API v2 Operational
Search Operational
User Analytics ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web Portal Uptime (subdomain.uservoice.com)
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Web Portal Response Time (subdomain.uservoice.com)
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Marketing Site Uptime (www.uservoice.com)
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API v1
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API v2
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Past Incidents
Jan 19, 2017

No incidents reported today.

Jan 18, 2017
Completed - The scheduled maintenance has been completed.
Jan 18, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 13:00 PST
Scheduled - We're upgrading some software on our web servers. There should be no impact on users.
Jan 18, 12:41 PST
Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017
Completed - The scheduled maintenance has been completed.
Jan 13, 05:19 PST
Verifying - Verification is currently underway for the maintenance items.
Jan 13, 04:40 PST
In progress - We will be deploying the back-end change in a few minutes.
Jan 13, 04:30 PST
Scheduled - We are doing maintenance on how we store user sessions to roll out some improvements. While we don’t anticipate any issues, during the maintenance window there is the possibility admins or end users could get logged out.
Jan 12, 13:21 PST
Jan 12, 2017
Resolved - Thanks for your patience. Issues with notification and export emails have been resolved. Please contact us at support@uservoice.com if you have any questions or concerns.
Jan 12, 14:40 PST
Monitoring - Our mail provider engineers have made a series of changes to their system, which has improved the performance and stability of the service. We are currently monitoring the results.
Jan 12, 13:10 PST
Identified - Our mail provider is seeing improved performance and stability from their services at this time, and the engineering team is continuing to work to completely resolve the issue.
Jan 12, 11:51 PST
Investigating - We are currently investigating an issue that can result in duplicate notification emails, and timeouts when clicking links from notification and export emails.

Incoming and outgoing deliverability of email is unaffected, and we will provide updates as soon as they are available. Please contact us at support@uservoice.com if you have any questions.
Jan 12, 11:32 PST
Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017
Resolved - An external JavaScript dependency introduced some code that caused conflicts in our Admin code. The issue should be resolved now.

For more information see this incident a Wistia: https://status.wistia.com/incidents/vcrz46v1v0sj

In the coming days we'll make an audit of all external JS dependencies in our software.
Jan 9, 17:51 PST
Investigating - We are currentlty investigating some errors that are preventing admins from using the UserVoice admin UI.
Jan 9, 17:35 PST
Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.

Jan 5, 2017

No incidents reported.