UserVoice Status

All Systems Operational

Admin Console Operational

Web Portal (subdomain) Operational

Widgets Operational

Email (incoming) Operational

Email (delivery) Operational

API v1 Operational

API v2 Operational

Search Operational

User Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web Portal Uptime (subdomain.uservoice.com)

Fetching

Web Portal Response Time (subdomain.uservoice.com)

Fetching

Marketing Site Uptime (www.uservoice.com)

Fetching

API v1

Fetching

API v2

Fetching

Past Incidents

Aug 21, 2017

Search functionality

Resolved - This incident has been resolved.
Aug 21, 11:59 PDT

Monitoring - Search results should be appearing correctly for all customers. We are closely monitoring, and please do let us know if you see unexpected results.
Aug 21, 10:35 PDT

Investigating - We are continuing to investigate intermittent results for tickets, suggestions, and knowledge base searches. We have made progress in reducing the scope of the problem and are pursuing multiple simultaneous approaches to solve the problem.
Aug 21, 08:30 PDT

Identified - In some areas of the application, search is not returning expected results. We are working as quickly as possible to resolve the issue.
Aug 21, 05:43 PDT

Aug 20, 2017

Infrastructure Upgrades

Completed - We're going to close tonight's maintenance window. Users may still see inconsistent search results for the next few hours. We'll update this status with more information in the morning.
Aug 20, 20:31 PDT

Verifying - We're fine-tuning configurations across our infrastructure and closely monitoring the system. We're also reindexing all the documents in our search index (you might see some inconsistent results for the next few hours). Please contact us at support@uservoice.com if you spot any issues.
Aug 20, 19:17 PDT

Update - The outgoing email queue is all caught up.
Aug 20, 17:39 PDT

Update - We're seeing a delay in outgoing email delivery that should be resolved shortly with a configuration change.
Aug 20, 17:27 PDT

Update - We resolved the network issues and are continuing the rollout. Users should see normal behavior across UserVoice portals, admin areas and APIs. There might be a slight delay to incoming and outgoing emails as our worker queues catch up.
Aug 20, 16:55 PDT

Update - We're working to resolve some network issues related to this migration. Users may experience 502 or 522 errors across UserVoice sites and API endpoints.
Aug 20, 16:24 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 16:01 PDT

Scheduled - UserVoice will be functioning in a reduced capacity during this maintenance window. We do not anticipate downtime, however owing to the nature of the work being performed, it may be necessary to take parts of the system offline for short periods of time.

Detail:

UserVoice is shifting its application infrastructure to a new provider. We have orchestrated the move in such a way that we do not anticipate the need for downtime. There will be no public DNS changes, so integrations via the widget and API usage that uses our domain names should not be affected. All changes will take place behind our CDN and Load Balancing solution at CloudFlare.
Aug 9, 08:12 PDT

Aug 19, 2017

No incidents reported.

Aug 18, 2017

No incidents reported.

Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

Issues connecting to UserVoice

Resolved - This incident has been resolved.
Aug 11, 11:01 PDT

Investigating - We are seeing errors across portals, admin and API. We are currently investigating.
Aug 11, 10:43 PDT

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.