UserVoice Status

All Systems Operational

Web Portal (subdomain) Operational

Admin Console Operational

UserVoice API Operational

Helpdesk API Operational

Widgets Operational

Email (incoming) Operational

Email (delivery) Operational

Search Operational

User Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web Portal Uptime (subdomain.uservoice.com)

Fetching

UserVoice API

Fetching

Web Portal Response Time (subdomain.uservoice.com)

Fetching

Marketing Site Uptime (www.uservoice.com)

Fetching

Helpdesk API

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Past Incidents

Mar 31, 2023

No incidents reported today.

Mar 30, 2023

No incidents reported.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Emails Not Being Received

Resolved - The cause was identified and the issue has been resolved.

Issue: The email template configured for these types of notification emails had an error during editing.
Fix: The template has been reverted back to a working version.
Mar 22, 14:26 PDT

Investigating - The following notification emails are affected (Legacy HelpDesk/Ticketing features are not impacted):

- New Comment
- Supporter Message
- Feature Update
- Suggestion AutoResponse
- Public Status Update
- Internal Status Update
- Discovery Account Create
- Validation Account Create
- Validation Invitation
- One:One Comms
- Outreach

The provider we use to send these emails is currently investigating the issue.
Mar 22, 13:39 PDT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.