All Systems Operational
Admin Console ? Operational
Web Portal (subdomain) ? Operational
Widgets ? Operational
Email (incoming) Operational
Email (delivery) Operational
API v1 Operational
API v2 Operational
Search Operational
User Analytics ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web Portal Uptime (subdomain.uservoice.com)
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Web Portal Response Time (subdomain.uservoice.com)
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Marketing Site Uptime (www.uservoice.com)
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API v1
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API v2
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Past Incidents
Feb 27, 2017

No incidents reported today.

Feb 26, 2017

No incidents reported.

Feb 25, 2017

No incidents reported.

Feb 24, 2017
Resolved - As mentioned in a few recent incidents, we've made some significant changes to our system architecture and deploy process. Unfortunately today a hiccup in a deploy resulted in about 24 minutes of downtime to our app. Our ops team is working hard to add more fault tolerance to every level of our deploy pipeline to prevent corner cases that could cause issues like we've seen today. Early next week we'll be providing a public postmortem to provide insight into these issues and the steps we're taking to prevent them.
Feb 24, 11:31 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 08:44 PST
Update - The app is back up and running and we are closely monitoring our systems. We'll continue our investigation and post more details here shortly.
Feb 24, 08:20 PST
Identified - We are working to restore connectivity to our app.
Feb 24, 08:02 PST
Investigating - Users are currently seeing failed requests on UserVoice. We are investigating.
Feb 24, 08:00 PST
Feb 23, 2017

No incidents reported.

Feb 22, 2017
Resolved - This incident has been resolved.
Feb 22, 15:39 PST
Monitoring - We've made some changes to our deploy process and will continue to monitor application deploys closely.
Feb 22, 11:00 PST
Investigating - During an application deploy at 10:41AM EST, a significant percentage of requests to the UserVoice site and API timed out. We're currently investigating.
Feb 22, 07:49 PST
Feb 21, 2017

No incidents reported.

Feb 20, 2017
Resolved - This incident has been resolved.
Feb 20, 10:34 PST
Monitoring - We identified the source of the problem and provisioned more resources to work through the queues. As of now we are caught up and email is no longer being delayed. We will continue to monitor and keep you posted.
Feb 20, 09:18 PST
Investigating - We are investigating a backup in our asynchronous queues. This is causing some delays in processing ingoing and outgoing email.
Feb 20, 08:06 PST
Feb 19, 2017

No incidents reported.

Feb 18, 2017
Resolved - The API is looking great and we'll be closely monitoring our traffic through the weekend.
Feb 18, 13:13 PST
Monitoring - Last night around 8:00PM EST, the UserVoice v1 API began returning 401 Unauthorized errors for legitimate requests to private API endpoints. A change to some of our metrics collection code caused an error in the authentication process.

We deployed a fix at 11:00AM this morning that resolved this issue for our users. We are closely monitoring API usage over the weekend and updating our alerting around API issues. We'd like to apologized for the downtime and please let us know at support@uservoice.com if you are experiencing any API issues.
Feb 18, 09:36 PST
Feb 17, 2017
Completed - The scheduled maintenance has been completed.
Feb 17, 16:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 15:00 PST
Scheduled - We are making some tweaks to our application environment. There might be a brief period of degraded performance while this maintenance is underway. We will be closely monitoring our systems.
Feb 17, 14:46 PST
Resolved - We have finished monitoring and this maintenance window is now over. Thank you and goodnight!
Feb 17, 00:37 PST
Monitoring - We have extended the maintenance window while we monitor the performance of our changes from our scheduled maintenance here https://status.uservoice.com/incidents/c98fyf6cmc2n
Feb 16, 22:09 PST
Feb 16, 2017
Completed - The scheduled maintenance has been completed.
Feb 16, 22:00 PST
In progress - We have extended the maintenance window while we monitor the performance of our changes.
Feb 16, 22:00 PST
Scheduled - We are making some tweaks to our application environment. There might be a brief period of degraded performance while this maintenance is underway. We will be closely monitoring our systems.
Feb 16, 14:00 PST
Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.