All Systems Operational
Admin Console ? Operational
Web Portal (subdomain) ? Operational
Widgets ? Operational
Email (incoming) Operational
Email (delivery) Operational
API v1 Operational
API v2 Operational
Search Operational
User Analytics ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web Portal Uptime (subdomain.uservoice.com)
Fetching
Web Portal Response Time (subdomain.uservoice.com)
Fetching
Marketing Site Uptime (www.uservoice.com)
Fetching
API v1
Fetching
API v2
Fetching
Past Incidents
Aug 21, 2017
Resolved - This incident has been resolved.
Aug 21, 11:59 PDT
Monitoring - Search results should be appearing correctly for all customers. We are closely monitoring, and please do let us know if you see unexpected results.
Aug 21, 10:35 PDT
Investigating - We are continuing to investigate intermittent results for tickets, suggestions, and knowledge base searches. We have made progress in reducing the scope of the problem and are pursuing multiple simultaneous approaches to solve the problem.
Aug 21, 08:30 PDT
Identified - In some areas of the application, search is not returning expected results. We are working as quickly as possible to resolve the issue.
Aug 21, 05:43 PDT
Aug 20, 2017
Completed - We're going to close tonight's maintenance window. Users may still see inconsistent search results for the next few hours. We'll update this status with more information in the morning.
Aug 20, 20:31 PDT
Verifying - We're fine-tuning configurations across our infrastructure and closely monitoring the system. We're also reindexing all the documents in our search index (you might see some inconsistent results for the next few hours). Please contact us at support@uservoice.com if you spot any issues.
Aug 20, 19:17 PDT
Update - The outgoing email queue is all caught up.
Aug 20, 17:39 PDT
Update - We're seeing a delay in outgoing email delivery that should be resolved shortly with a configuration change.
Aug 20, 17:27 PDT
Update - We resolved the network issues and are continuing the rollout. Users should see normal behavior across UserVoice portals, admin areas and APIs. There might be a slight delay to incoming and outgoing emails as our worker queues catch up.
Aug 20, 16:55 PDT
Update - We're working to resolve some network issues related to this migration. Users may experience 502 or 522 errors across UserVoice sites and API endpoints.
Aug 20, 16:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 16:01 PDT
Scheduled - UserVoice will be functioning in a reduced capacity during this maintenance window. We do not anticipate downtime, however owing to the nature of the work being performed, it may be necessary to take parts of the system offline for short periods of time.


Detail:

UserVoice is shifting its application infrastructure to a new provider. We have orchestrated the move in such a way that we do not anticipate the need for downtime. There will be no public DNS changes, so integrations via the widget and API usage that uses our domain names should not be affected. All changes will take place behind our CDN and Load Balancing solution at CloudFlare.
Aug 9, 08:12 PDT
Aug 19, 2017

No incidents reported.

Aug 18, 2017

No incidents reported.

Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Resolved - This incident has been resolved.
Aug 11, 11:01 PDT
Investigating - We are seeing errors across portals, admin and API. We are currently investigating.
Aug 11, 10:43 PDT
Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.