Root cause of issue (an automated firewall rule that was automatically removed incorrectly) has been discovered and fixed. A full post-mortem will be forthcoming.
Nov 13, 15:08 PST
We are seeing the application back up and working again. We are monitoring things closely. Our engineers are still digging into the root cause, and we will keep you updated.
If you use our support tools, incoming emails were delayed, but none were lost, and you will see those tickets being created over the next little bit.
Nov 13, 14:21 PST
We want to keep you all updated while we work to resolve this issue. The application is down, and we are all hands on deck to get this issue resolved and everything back up and working for you and your customers. We will post our next status update by 2:30PM PST.
Nov 13, 14:11 PST
We are investigating 503 errors being returned in the UserVoice admin console and on web portals.
Nov 13, 13:44 PST