All Systems Operational
Admin Console   ? Operational
Web Portal (subdomain)   ? Operational
Widgets   ? Operational
Email (incoming)   Operational
Email (delivery)   Operational
API v1   Operational
API v2   Operational
Search   Operational
User Analytics   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web Portal Uptime (subdomain.uservoice.com)
Fetching
Web Portal Response Time (subdomain.uservoice.com)
Fetching
Marketing Site Uptime (www.uservoice.com)
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API v1
Fetching
API v2
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Past Incidents
Sep 21, 2017

No incidents reported today.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - This incident has been resolved.
Sep 14, 13:01 PDT
Identified - Amazon has reported trouble with their S3 data storage systems. We are impacted in the following areas of our application:
- Ticket Attachments
- Processing/Delivery of Exports and Imports
- Static sites such as developer.uservoice.com
Sep 14, 12:15 PDT
Sep 13, 2017
Postmortem - Read details
Sep 15, 12:06 PDT
Resolved - This incident has been resolved.
Sep 13, 11:58 PDT
Monitoring - These 504s were the result of heavy traffic coming in from our api/v2 endpoints. We have identified and fixed an issue that should address this traffic and we will continue to monitor performance across the app.
Sep 13, 09:52 PDT
Investigating - We are investigating performance issues on across UserVoice. We are seeing bursts of request failures with 504s.
Sep 13, 08:50 PDT
Sep 12, 2017
Postmortem - Read details
Sep 15, 12:06 PDT
Resolved - This incident has been resolved.
Sep 12, 16:12 PDT
Monitoring - We've identified and fixed a configuration issue with our backend services. Some services would shut down if they were unable to connect to a node on our log aggregation cluster. Last night, one of our log nodes died and as traffic (and log volume) peaked this morning we began to see erratic behavior across our infrastructure. Users experienced intermittent periods of timeouts and degraded performance.

We'll continue to monitor performance and work to fill gaps in our metrics and alerting to mitigate issues like these in the future. We'll follow up with a public postmortem later this week.
Sep 12, 13:09 PDT
Update - We are continuing to investigate performance issues resulting in 5XX errors across UserVoice.
Sep 12, 09:41 PDT
Investigating - Our engineering team is focused on investigating performance issues on across UserVoice. We're still seeing bursts of timeouts. Users may see Cloudflare-branded 502 or 503 errors.
Sep 12, 06:20 PDT
Postmortem - Read details
Sep 15, 12:06 PDT
Resolved - This incident has been resolved.
Sep 12, 06:22 PDT
Monitoring - We've mitigated the impact of some abnormal API traffic. We're continuing to monitor our system and investigate the root cause.
Sep 11, 17:29 PDT
Investigating - We are investigating 502 errors across UserVoice portals, APIs and the admin area.
Sep 11, 16:16 PDT
Sep 11, 2017
Postmortem - Read details
Sep 15, 12:05 PDT
Resolved - This incident has been resolved.
Sep 11, 17:30 PDT
Monitoring - Today we experienced intermittent issues with API v2. This would have impacted customers using V2 of our API, and those loading the suggestions grid in the admin console. End users would not have been affected.

We do have a fix in place, and are monitoring it closely. We will post a post mortem with more details once this is resolved.

We are sorry for the delay in getting our status page updated with the issue, and for how this impacted using our product!
Sep 11, 14:13 PDT
Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.