All Systems Operational
Web Portal (subdomain)   ? Operational
Admin Console   ? Operational
UserVoice API   Operational
Helpdesk API   Operational
Widgets   ? Operational
Email (incoming)   Operational
Email (delivery)   Operational
Search   Operational
User Analytics   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web Portal Uptime (subdomain.uservoice.com)
Fetching
Web Portal Response Time (subdomain.uservoice.com)
Fetching
Marketing Site Uptime (www.uservoice.com)
Fetching
Helpdesk API
Fetching
UserVoice API
Fetching
Past Incidents
Nov 14, 2018

No incidents reported today.

Nov 13, 2018
Resolved - Root cause of issue (an automated firewall rule that was automatically removed incorrectly) has been discovered and fixed. A full post-mortem will be forthcoming.
Nov 13, 15:08 PST
Monitoring - We are seeing the application back up and working again. We are monitoring things closely. Our engineers are still digging into the root cause, and we will keep you updated.

If you use our support tools, incoming emails were delayed, but none were lost, and you will see those tickets being created over the next little bit.
Nov 13, 14:21 PST
Update - We want to keep you all updated while we work to resolve this issue. The application is down, and we are all hands on deck to get this issue resolved and everything back up and working for you and your customers. We will post our next status update by 2:30PM PST.
Nov 13, 14:11 PST
Investigating - We are investigating 503 errors being returned in the UserVoice admin console and on web portals.
Nov 13, 13:44 PST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018
Completed - The scheduled maintenance has been completed.
Nov 10, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 18:00 PST
Scheduled - We will be performing database maintenance to give us better failure resiliency. We expect all systems to perform normally during this window. We will be closely monitoring our systems and provide updates if any unexpected occurrences arise.
Nov 9, 05:55 PST
Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018
Resolved - This incident has been resolved.
Nov 7, 20:02 PST
Monitoring - The application is available and we are monitoring performance.
Nov 7, 19:56 PST
Update - We are continuing to investigate this issue.
Nov 7, 19:52 PST
Investigating - We are currently investigating unexpected downtime, resulting in 500 errors in the application. Thanks for your patience.
Nov 7, 19:51 PST
Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018
Postmortem - Read details
Nov 2, 08:43 PDT
Resolved - This incident has been resolved.
Nov 2, 08:41 PDT
Monitoring - A temporary fix has been implemented and we are monitoring the database cluster
Nov 2, 06:03 PDT
Nov 1, 2018

No incidents reported.

Oct 31, 2018

No incidents reported.