We are investigating elevated 500 errors
Incident
Report for UserVoice
Resolved
This incident has been resolved.
Monitoring
UserVoice appears to have been the target of a Distributed Denial of Service (DDoS) attack using the HTTP HEAD method.
We have temporarily blocked this method while we investigate the source more fully. The application functionality should be fully restored at this time.
We have temporarily blocked this method while we investigate the source more fully. The application functionality should be fully restored at this time.
Investigating
We are currently investigating reports of 500 errors. We will keep you updated as we work to get this resolved.
This incident affected: Web Portal (subdomain), Admin Console, UserVoice API, Helpdesk API, Widgets, Email (incoming), Email (delivery), Search, and User Analytics.