We believe network congestion issues have been mitigated, but have not received full confirmation or analysis form Google Engineering. We are continuing to monitor system performance.
Posted Jun 02, 2019 - 14:17 PDT
The UserVoice system is encountering higher than normal error and lowered availability due to apparent issues with Google Cloud Network beginning at 11:13 US/Pacific. UserVoice and Google engineers are both working to fully resolve this issue.
Posted Jun 02, 2019 - 12:22 PDT
This incident affected: Web Portal (subdomain), Admin Console, UserVoice API, Helpdesk API, Widgets, Email (incoming), Email (delivery), Search, and User Analytics.