Site wide outage

Incident Report for UserVoice

Resolved

This incident has been resolved.
Posted Oct 16, 2020 - 19:50 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 16, 2020 - 19:18 EDT

Identified

We are experiencing an outage in a key component of our infrastructure. Will update you shortly
Posted Oct 16, 2020 - 19:15 EDT
This incident affected: Web Portal (subdomain), Admin Console, UserVoice API, Helpdesk API, Widgets, Email (incoming), Email (delivery), Search, and User Analytics.