On September 11, from 7:05 to 7:35 and again September 13, from 11:05AM to 12:05PM, UserVoice experienced degraded performance.
Business Impact
Admins interacting with the back end of UserVoice would have experienced the following:
504 Errors: Pages would have timed out, and admins would have seen 504 errors. Unresponsive: Trying to perform actions like merging ideas, or adding users, would have hung.
Only admins and other users of API v2 were impacted by this issue. Customer facing forums, knowledge bases, and widgets were not impacted by the incident.
Root Cause
What we are Doing to Prevent This
If you have any additional questions in regards to this issue, please reach out to me directly at claire.talbott@uservoice.com.
Claire Talbott
Support Manager