Site Outage

Incident Report for UserVoice

Resolved

This incident has been resolved.
Posted Feb 03, 2026 - 10:17 EST

Update

Email notifications should be fully recovered now. Continuing to monitor and verify.
Posted Feb 03, 2026 - 09:14 EST

Monitoring

UserVoice had a database cluster crash that caused an outage this morning.
The service has recovered, however email notifications may be laggy while internal recovery completes.
Posted Feb 03, 2026 - 08:20 EST
This incident affected: Web Portal (subdomain), Admin Console, Email & Password Authentication, UserVoice API, Helpdesk API, Widgets, Email (incoming), Email (delivery), Search, and User Analytics.
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